Privacy Policy

This Privacy Policy explains how DTC Core Co collects, uses, and protects information when you visit our website, submit a form, or interact with our team. By using dtccore.com or providing information through it, you agree to the practices described here.

1. Information we collect

• Contact information you provide. Name, work email, phone number, company, and anything you include in a free-text field when submitting a form or contacting us.
• SMS consent records. If you explicitly opt in to our SMS program, we record consent metadata for compliance purposes: the exact consent language version you agreed to, a timestamp, and basic technical context (request ID, user agent).
• Technical data. Standard server and security telemetry automatically logged by our hosting and security providers — for example, IP address, user agent, request identifiers, and referrer.
• Analytics data. Aggregate, anonymized usage metrics (pages viewed, device type, geographic region at country level) to help us understand how the site is used. We do not use third-party advertising trackers.

2. How we use information

• To respond to inquiries and provide customer care.
• To deliver service-related updates you have requested.
• To maintain the security, reliability, and performance of our website.
• To document consent and support compliance requirements for SMS programs.
• To improve the clarity and usefulness of our content and services.

We do not use your contact information for unrelated marketing, and we do not sell it.

3. SMS program (customer care updates)

Opting in to SMS is optional. If you opt in, you may receive customer-care updates from DTC Core Co at the mobile number you provided.

• Message frequency varies based on your situation.
• Msg & data rates may apply, set by your carrier.
• Consent is not a condition of purchase or of receiving any service.
• SMS consent is never sold or shared with third parties for marketing purposes.

Opt-out

You can opt out at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you opt in again through an explicit new consent.

Help

For help, reply HELP to any message, email [email protected], or call 626-888-8248.

4. How we share information

• Service providers. We may share information with vendors that help us operate the website and our communications infrastructure — hosting, security, email delivery, and SMS providers — only as needed to deliver the service.
• Legal compliance. We may disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of DTC Core Co, our users, or others.
• We do not sell your personal information.
• SMS consent is never sold or shared with third parties for marketing purposes.

5. Data retention

We retain information only as long as reasonably necessary for the purposes described above, including maintaining records of SMS consent for compliance. Inquiry emails are retained in our contact systems until they are no longer needed for the relationship or by law.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we handle. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your choices and rights

• You can opt out of SMS at any time by replying STOP.
• You can email us to request access, correction, or deletion of information we hold about you, subject to legal and compliance requirements.
• California residents have additional rights under the CCPA/CPRA, including the right to know, delete, and limit use of personal information. Submit requests to [email protected].
• We respond to verified requests within the timeframes required by applicable law.

8. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we revise the “Last updated” date at the top of the page. Material changes will be communicated through prominent notice on the website or — where appropriate — by direct contact.

10. Contact

Questions about this policy or requests about your information: [email protected] · 626-888-8248 · 145 N 5th St #336, Montebello, CA 90640, US.